Help Center
Find answers, get to know the platform and keep going.
Whether you are applying to join Recruiter, completing professional verification, accessing an authorized employer assignment or managing recruitment activities, our Help Center provides guidance for each stage.
Explore practical instructions, frequently asked questions and information about your responsibilities as a Recruiter professional.
Find Answers. Build Confidence. Keep Growing.
Help topics
Find the Answers You Need.
Getting Started
Learn how to register, complete your professional profile and understand the application process.
Verification & Approval
Understand identity verification, professional checks, administrative approval and eligibility requirements.
Information Security Clearance
Learn about mandatory security training, assessments, your Recruiter ID and Information Security Badge.
Recruitment Assignments
Understand how authorized MyResource employer opportunities are accessed and managed.
AI Matching & Candidates
Learn how to review AI candidate recommendations, prepare shortlists and handle candidate information responsibly.
Recruitment Workspace
Find guidance on managing interviews, employer communication, recruitment progress and assigned activities.
Earnings & Commercial Terms
Understand where to find assignment-specific commercial conditions and information about qualifying payments.
Account & Security
Get help with account access, password recovery, suspicious activity, profile changes and account closure.
Getting started
Getting Started.
How Do I Join Recruiter?
It takes six steps. 1) Send us your information through the application form. 2) We contact you within 3 working days at the latest to confirm your details. 3) We send you your access credentials. 4) You complete the compliance and Information Security Training and assessment. 5) You get access to the platform. 6) You start working on authorized opportunities and earning. Joining is subject to professional verification and the relevant approval requirements.
What Happens After I Send My Information?
Our team reviews your application and contacts you. Once your details are confirmed, you receive your access credentials. You cannot access protected recruitment functions until you have completed the required training.
How Do I Get My Login Credentials?
We send your access credentials separately, in a secure way, after we have been in touch and confirmed your details. Keep them private, because they are your professional account.
What Documents Do I Need?
When we contact you, we will tell you which documents are needed and how to send them securely. Please do not email sensitive documents until we have asked for them.
Does It Cost Anything to Start?
No. No money is needed to start. As long as you get verified, you can use the platform.
What Does the Training Cover?
The required compliance and Information Security Training explains your responsibilities when handling candidate and employer information. The training is online and half a day should be enough. You complete an assessment before your access opens.
Can I Register from Outside Kenya?
Qualified professionals from eligible countries can apply. Participation in particular recruitment markets depends on applicable legal requirements and platform authorization.
What Should I Include in My Professional Profile?
Provide accurate information about your recruitment experience, industry specializations, professional qualifications, relevant market knowledge and contact details. A complete profile helps communicate your capabilities and supports the application review.
Does Registration Mean I Can Immediately Recruit?
No. Registration is the beginning of the application process. Protected recruitment access requires the appropriate verification, clearance and authorization.
Verification & Information Security
Verification and Clearance, Explained.
Why Does Recruiter Require Verification?
Recruiters may handle sensitive professional information and support important employment decisions. Verification helps establish professional accountability and supports a trusted recruitment environment.
What Is Information Security Clearance?
It is the platform’s mandatory internal process for confirming that recruiters understand and satisfy the applicable information security requirements. This includes required training, assessment and approval.
What Is a Recruiter ID?
A Recruiter ID is a unique identifier assigned to an approved recruiter within the Recruiter ecosystem.
What Is the Information Security Badge?
The badge indicates the recruiter’s internal Information Security Clearance status. It is not a government recruitment licence or an independent professional certification.
Can My Clearance Be Suspended?
Yes. Clearance and platform access may be suspended or revoked in accordance with the applicable terms and security requirements.
Employer assignments
Where Your Opportunities Come From.
What Will I See After I Log In?
You will find job descriptions (JDs) from companies and verified candidates. Your work is to match the right candidates to the right companies and make sure they are placed successfully.
Where Do Recruitment Opportunities Come From?
Authorized recruitment assignments originate from participating MyResource employers.
Can I Contact Any MyResource Employer?
No. Recruiters may interact with employers only through authorized assignments and permitted platform workflows.
Can I Work on Multiple Assignments?
This depends on your authorization, available assignments, applicable agreements and operational capacity.
Who Makes the Final Hiring Decision?
The employer makes the final hiring decision. Recruiters support candidate recommendations, communication, interviews and other authorized recruitment activities.
AI matching & candidate access
How Candidate Recommendations Work.
Where Does Recruiter Find Candidate Recommendations?
AI-assisted recommendations use eligible professional information available through authorized MidCareer and Contractor workflows.
Does AI Make the Final Candidate Selection?
No. AI supports initial matching. Recruiters apply professional judgment, and employers retain responsibility for hiring decisions.
Can I Download Candidate Databases?
Recruiter does not provide unrestricted candidate database downloads or bulk collection of personal information. Candidate access must remain within authorized recruitment workflows.
Can I Verify Candidates Independently?
Recruiters may review job-related information permitted for their assignments, but official candidate identity and credential verification is managed centrally within the ecosystem.
Can I Access University Student Information?
No. Recruiter does not provide access to YoungBrain, MyInternship or MyUniversity.
Earnings & commercial arrangements
How Recruiters Earn.
How Do Recruiters Earn?
Recruiters may earn fees or commissions through qualifying recruitment assignments under the applicable commercial agreements.
When Do I Get Paid?
Within 5 days of the client’s payment.
Do Recruiters Pay Anything?
Never. Recruiters are not charged to join or to use the platform.
Where Can I Find My Commission Terms?
Review the relevant agreement and assignment-specific commercial conditions made available through the authorized process.
Does Recruiter Guarantee Income?
No. Earnings depend on available assignments, qualifying outcomes and contractual requirements.
When Will I Be Paid?
Payment timing depends on the applicable agreement and the conditions governing the qualifying recruitment outcome.
What If an Employer Cancels an Assignment?
The applicable assignment terms determine the consequences of cancellation, including any effect on eligibility for payment.
For unresolved commercial questions, contact the designated support channel.
Account & security support
Keeping Your Account Safe.
I Cannot Access My Account.
Use the contact form on our site and tell us what happened, and our team will help you get back in. Please never include your password in a message.
I Suspect Unauthorized Account Access.
Secure your account immediately using the available account security controls and report the incident to Recruiter support. Do not share passwords, verification codes or authentication information with anyone.
How Can I Update My Profile?
Use the profile management functions within your Recruiter account. Changes to verified identity or professional information may require additional review.
How Can I Request Account Deletion?
Follow the official account deletion procedure described in the applicable Account and Data Deletion Policy. Certain information may need to be retained where required by law or legitimate contractual obligations.
Contact support
Still Need a Hand?
Our support team can help direct your inquiry to the appropriate process.
Before contacting support, please check the relevant Help Center article and prepare a brief description of the issue.
Support categories
ERP Tohama Co., Ltd.
Britam Towers, 24th floor, Hospital Road, Upper Hill, P.O. Box 12295 - 00100, Nairobi, Kenya
For account-specific or sensitive issues, support requests should be submitted through an authenticated or appropriately secured channel.
Never include passwords or authentication codes in a support request.
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